Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear. If you identify a fault on delivery, please send the item back using the enclosed returns label and we will replace it (subject to stock availability).
If the item has been returned within our 30-day returns period and we are unable to replace it, we will send you a full refund.
If your item develops a fault during the first 12 months of wear but outside of our 30-day returns period, please send it back to us by requesting a free return label through our online contact form.
Please also include the short form which we will send you, and give us as much of the information requested as you are able, to help us understand the problem.
Normally we will replace the item (subject to availability) or provide you with a Gift Card of the same value. On occasions, we are able to repair items and return them to you.
When returning your garments, we strongly recommend that you obtain proof of postage from the Post Office as the receipt will contain your tracking number.
We are unable to accept the return of items purchased more than 12 months ago.