RETURNING ONLINE ORDERS
We offer a free Royal Mail tracked returns service on all orders sent to a UK mainland address.
Simply attach the reply-paid sticker that appears at the bottom of your despatch note to the original packaging and take the parcel to your local Post Office. The parcel will then be tracked all the way back to our returns warehouse. This reply-paid sticker covers a parcel weighing up to 5kg.
You can follow the parcel's progress by visiting the Royal Mail website here and entering the 13-digit tracking number. We strongly recommend that you obtain proof of postage from the post office as the receipt contains the tracking number and is also proof that you returned the items.
You may also send the return by a carrier of your choice at your own cost to Poetry Returns, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL.
If you are returning anything, it must be unworn (apart from the purpose of trying it on) and within 30 days of delivery. For full details of our returns policy click here.
RETURN LABEL
If you need a new returns label, please click here and enter your contact details to have the label emailed to you. Here you can choose whether you would like to drop off your parcel at your local post office, or arrange a collection. Please ensure that you include your returns paperwork in with your return.
If you no longer have the paperwork, please include a letter with your contact details and a short explanation regarding your return.
RETURN PROCESSING TIME
We aim to process returns as quickly as possible. Please allow up to 7 days for your return to be received and processed in our warehouse, it can take slightly longer during busier periods. You will receive an email once your refund or exchange has been processed.
REFUNDS
The refund will be made using the same payment method that you used for your original transaction on your original order.
We are authorized to withhold the refund until the earliest of the following two:
- until we get the goods back or
- until you provide proof that the goods have been returned.
If you paid with a combination of gift card and another payment method, we'll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed to your original payment method.
For more information on this topic, please read the following article here.